FAQ - Frequently Asked Questions

FAQ — Frequently Asked Questions

What is the return policy?

At LiviaCare, we want you to feel confident about your purchase. If something isn't quite right, please contact us—we're happy to discuss your needs and find a solution that works for you.

Are certain purchases final?

Sometimes, yes. If a product cannot be returned, this will always be clearly indicated before you complete your order . This way, you know exactly what to expect.

When will I receive my order?

We process orders as quickly as possible because we know you don't want to wait for your relaxing moment. As soon as your order ships, you'll receive an email with tracking information . Delivery time may vary depending on your location.

Where are your products made?

Our products are manufactured by carefully selected partners , both locally and internationally. We choose suppliers based on quality, reliability, and excellent value for money .

What are the shipping costs?

Shipping costs are calculated based on your location and the contents of your order. You'll always see the total (including shipping costs) before checkout—no surprises later.

Is this product medically certified?

Our products are designed for relaxation, comfort, and daily well-being . They are not a medical device and do not replace medical advice. If symptoms persist, we recommend consulting a doctor.

Is it safe for everyday use?

Yes. The device is designed for regular use. Always use it according to the instructions and discontinue use if you experience any discomfort or pain. Avoid use on irritated skin, open wounds, or swelling .

How long can one massage session last?

For a comfortable experience, we recommend 10–15 minutes per body zone . Depending on your preference and comfort, you can use the device several times a day.

How does the heating function work?

The heat function provides a gentle, pleasant warmth that helps reduce tension and help your body relax faster. You can easily turn the heat on or off with the button on the device.

How does the device charge and how long does it take to charge?

Charging is easy via a USB-C cable . A full charge takes about 2–3 hours and is sufficient for several massage sessions, depending on the intensity and mode.

Are there any contraindications to using the device?

For your safety, we advise against use if you are pregnant , have a pacemaker or other electronic implant , have skin conditions/open wounds/inflammation , experience acute injuries , or experience severe pain . If in doubt, consult a doctor before use.